Welcome to Freeman Jones!

Your IVA remains in place and will continue to run as before.

Freeman Jones Limited have taken over the running of your IVA from Harrington Brooks IVA, which was a trading style of One Advice Limited. Freeman Jones will now administer your IVA, using the trading style Harrington Brooks.

The Insolvency Practitioner who is the Supervisor of your IVA has moved across with your IVA to Freeman Jones.

No, your IVA is still in place, and you will continue to make the same payments into it as you do now.

The transfer to Freeman Jones won't impact your payment, or how additional monies are calculated.

Yes of course. Just give us a call on 0161 672 8990 and we will review your Income and Expenditure with you and discuss your available options if you are struggling.

Yes, we will continue to distribute payments to your creditors as before in line with the agreed terms of your IVA.

The Insolvency Practitioners at Freeman Jones are regulated by the Insolvency Practitioners Association, as are the Insolvency Practitioners that are joining us from Harrington Brooks IVA. As such they adhere to the same strict rules. This includes having client money bank accounts, separate to our own business accounts, which are ring fenced and regularly audited.

All Insolvency Practitioners are required to take out a bond (an insurance policy) for each case to ensure that funds that you have paid in are protected if, for any reason, this money had not been paid to creditors as it should.

Absolutely, yes. Freeman Jones will take over the regular income reviews. Please send your proof of income via email to [email protected] or to Harrington Brooks, Jackson House, Sibson Rd, Sale, Manchester, M33 7RR.

We will also complete an annual income and expenditure review with you to ensure that the IVA remains suitable and that your payments are at the correct level.

If your circumstances change, we will do a review with you at any time - just give us a call 0161 672 8990.

You will get an annual report from us once a year, showing the progress you are making with your IVA.

You won't be affected, the end of your IVA will be handled according to the terms of your arrangement. Freeman Jones will conduct a final review of your file to ensure everything has been dealt with as per the terms of your original proposal. Once this is complete a final report will be issued by Freeman Jones.

Yes, we will let the creditors included in your IVA know about the change.

There is no reason for you to start to receive contact from the creditors included in your IVA. You may receive a letter to confirm that they have been contacted by Freeman Jones.

If you do receive anything, please send it to us and we will deal with it for you. Just email a picture or scan to [email protected].

Yes, Harrington Brooks has passed on the details that they held about you to us, so we can continue to manage your IVA and provide you with the service that you need.

There's no need to call to introduce yourself - although please do get in touch if you have any concerns or questions. Over the next few weeks and months we will contact you to conduct a review with you in line with the original terms of your IVA.

We will for now, but in due course, we will issue you with a new eight digit Freeman Jones reference number. You'll find your reference on letters and emails that you get from us.

Yes of course. Just call 0161 672 8990 and we will do all we can to provide the support that you need.

Protecting your personal information is important to us. You can see Freeman Jones' Privacy Policy here. In the next few days we will also send you a guide to how we use your personal data.

Please contact us if you have any concerns about your IVA and we will be able to assist you with details about other options. If you still wish to cancel your IVA, you will need to make a formal request in writing to either [email protected] or to Harrington Brooks, Jackson House, Sibson Rd, Sale, Manchester, M33 7RR. We will then start the process of terminating your IVA and will send a failure report to you and your creditors. Please call us on 0161 672 8990 so that we can discuss what this will mean for your debts going forward.

You can make a complaint in writing or by telephone. Please call 0161 672 8990 or write to Harrington Brooks, Jackson House, Sibson Rd, Sale, Manchester, M33 7RR. You can find Freeman Jones' full complaints procedure here.

You can also refer your complaint to the IPs authorising body at any time, or if you remain unhappy following our response. You can do this by completing the online complaints form available at https://www.gov.uk/complain-about-insolvency-practitioner, which can be sent by email or by post to the Complaints Gateway. Alternatively, you can call the Insolvency Service Enquiry Line on 0300 678 0015, who will take you through the questions on the form over the phone.

Customers in Northern Ireland can contact the appropriate regulatory body as follows.

Insolvency Practitioners
Guy Withey
Michael Bellingham
Alexandra Clark

Regulatory Body Address
Insolvency Practitioners Association
Head of Regulation
Valiant House
4-10 Heneage Lane
London
EC3A 5DQ